Nokia Intelligent Care Assistant integrates Sales force Service Cloud with Nokia’s Autonomous Customer Care software, equipping agents with insights to improve customer satisfaction and enrich and monetize digital experiences. Powered by Nokia Bell Labs machine learning algorithms, Nokia Autonomous Customer Care predicts and resolves service-impacting issues before they affect subscribers. The solution provides an environment for enhancing the customer experience, meeting the demand from the telecommunications market for an end-to-end offering that brings together network and business intelligence.In addition, customer care agent capabilities are augmented with recommendations and automatic implementation of next-step actions to speed resolution of subscriber issues
Related Links:
https://networks.nokia.com/solutions/intelligent-care-assistant
https://networks.nokia.com/solutions/autonomous-customer-care
Source: Nokia YouTube
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