Understanding your customers well enough to drive change is hard, says O2’s CTO, Brendon O’Reilly. That’s partly because you need to pull together a plethora of customer insights from surveys and network data – all in real time – and that’s not only challenging, but critical with 5G on the horizon. So O2 has been working with Nokia and its evolved Service Operations Center (eSOC) platform which features closed-loop automation, enabling SPs to quickly detect, diagnose and recover from service-impacting issues without human intervention.
Related Link: https://www.youtube.com/watch?time_continue=5&v=bnCbMMLmdxE
Related Link: https://www.nokia.com/networks/solutions/nokia-experience-center/
Related Link: https://pages.nokia.com/T003H4-Appledore-Tomorrows-Agile-Operations.html
Source: Nokia YouTube