Stay on track with coaching everywhere you go with the Gear IconX.

Learn more: https://www.samsung.com/global/galaxy/gear-iconx/

Source: Samsung Mobile YouTube
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Spintires: MudRunner, the ultimate version of the million-seller indie hit Spintires, coming to Xbox One October 31st, its Launch Trailer accompagned by Gizzle’s “Get Loud For Me”.

Spintires: MudRunner is the ultimate edition of the million-seller hit Spintires. Drive powerful all-terrain vehicles, venturing across extreme sandbox landscapes! Overcome muddy terrain, raging rivers and other obstacles to reach your objectives. With your map, compass, and your driving skills as allies, go solo or join up to three others in coop multiplayer.

– Drive 19 powerful off-road vehicles
– Face extreme conditions and environments
– Advanced physics engine
– Up to 4 players in online cooperative mode

Source: XBOX YouTube
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Spintires: MudRunner, the ultimate version of the million-seller indie hit Spintires, coming to PS4 October 31st, its Launch Trailer accompagned by Gizzle’s “Get Loud For Me”.

Spintires: MudRunner is the ultimate edition of the million-seller hit Spintires. Drive powerful all-terrain vehicles, venturing across extreme sandbox landscapes! Overcome muddy terrain, raging rivers and other obstacles to reach your objectives. With your map, compass, and your driving skills as allies, go solo or join up to three others in coop multiplayer.

– Drive 19 powerful off-road vehicles
– Face extreme conditions and environments
– Advanced physics engine
– Up to 4 players in online cooperative mode

https://www.mudrunner-spintires.com

Source: Playstation YouTube
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Beginning October 27, the new Gear Sport and Gear IconX (2018) will be available for purchase in select markets.* The two devices are the newest additions to Samsung’s portfolio of innovative wearables and are both uniquely designed to meet the varying lifestyle needs of consumers.

 

The Gear Sport features a built-in GPS and 5 ATM water resistance** to help users go beyond fitness to get the most out of their everyday activities. Adding to this are a suite of premium partnerships with Spotify, Under Armour and Speedo that enable practical fitness experiences, as well as an enhanced user interface that is easily navigated via the device’s minimalistic circular bezel.

 

With its sleek, ergonomic form that can be worn with a variety of 20mm straps and watchfaces, the Gear Sport is a stylish accessory for any occasion, whether hitting the gym or going out with friends.

 

Boasting a lightweight, cord-free design, the Gear IconX (2018) earbuds provide a secure and comfortable fit, making them perfect for active users who are constantly on the go. A built-in Running Coach, in-ear automatic activity tracking, hassle-free controls and standalone music playback capabilities with 4GB of internal storage take workouts to an entirely new level. Furthermore, an improved long-lasting battery ensures that users always have access to the features they need and music they love.

 

 

 

 

* Devices will initially be available in a limited number of countries including South Korea, the US, Canada and select European markets, and will continue rolling out to additional markets in the weeks ahead. Availability dates may vary by retailer and market.

 

** The Gear Sport has a water resistance rating of 5 ATM (50 meters) under ISO standard 22810:2010 for wristwatches under defined conditions of pressure, time, velocity and temperature. This means that the device is safe to wear while walking in the rain or showering, and may be used for shallow-water activities such as swimming in a pool or the ocean. However, it should not be used for scuba diving, waterskiing or other activities involving sudden temperature changes, high-velocity water or submersion below shallow depth. Rinse in fresh water and dry after use in salt water.

Source: Samsung Mobile Blog
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EE today announced it will offer iPhone X, the future of the smartphone, featuring a revolutionary new design with a stunning all-screen display. Customers will be able to pre-order iPhone X beginning 27 October at www.ee.co.uk/newiphone, in EE stores and through EE telesales. It will be available from EE starting on 3 November.

EE now offers Apple’s latest products including the new generation iPhone 8 and iPhone 8 Plus, Apple Watch Series 3 with built-in cellular and Apple TV 4K. For complete pricing details, please visit www.ee.co.uk

“The iPhone X is Apple’s most advanced smartphone, and only on EE can customers get the most out of it with superfast 4G speeds in more places across the UK,” said Marc Allera, CEO, EE. “EE customers benefit from being on what continues to be independently voted the UK’s best network, with features such as WiFi Calling and 4G Calling, allowing them to make and receive calls in more places, as well as benefits like six months of free Apple Music and Annual Upgrades. EE is also the only network in the UK to support the connected experience of the Apple Watch Series 3 with built-in cellular – so they can remain connected with the same number to make calls and receive messages when they’re out and about, even when they’ve left their iPhone at home”.

 

iPhone X features a gorgeous all-glass and stainless-steel design with a beautiful 5.8-inch Super Retina display, A11 Bionic chip with neural engine for powerful machine learning, augmented reality and immersive 3D gaming experiences, wireless charging and Face ID, delivering an innovative and secure new way to unlock, authenticate and pay.

The TrueDepth camera that enables Face ID brings Portrait mode with Portrait Lighting to the front camera for beautiful selfies with a depth-of-field effect and enables Animoji, which captures and analyzes over 50 different facial muscle movements to bring emoji to life in a fun new way. A redesigned rear camera with dual optical image stabilization includes a new colour filter, deeper pixels, an improved Apple-designed image signal processor and features Portrait mode with Portrait Lighting allowing customers to capture stunning photos and videos.

The all-glass front and back on iPhone X feature the most durable glass ever in a smartphone in two beautiful finishes, silver and space gray.

The iPhone X will be available on a range of 4GEE plans starting from £57.99 per month (with an upfront fee). iPhone X 64GB is available on a 4GEE Max plan for £72.99 per month plus a one off £99.99 upfront fee which offers 15GB of monthly data. Customers who take out this plan will also enjoy a new iPhone every single year with EE Annual Upgrade.

EE’s 4GEE Max plans combine the largest data bundles as well as the UK’s fastest 4G speeds, and inclusive access to the BT Sport App for the duration of the plan. What’s more, customers can use their plan’s call, text and data allowance in 53 destinations worldwide across Europe, the USA, Canada, Mexico, Australia and New Zealand.

A special introductory offer is available whereby customers can get 100GB for the price of 25GB on a £82.99 per month 4GEE Max plan, plus only £9.99 upfront. Customers who take up this special offer will also benefit from EE’s Annual Upgrade scheme.

EE’s superfast 4G coverage now extends to over 85% of the UK’s landmass (equal to more than 99% of the UK population) and EE has an ambition to extend 4G to 95% UK geographic coverage by 2020. EE also has the largest UK 4G+ footprint, with more than 1,000 sites supporting speeds above 400Mbps.

Finally, with EE, all pay monthly mobile customers benefit from EE Extras:

Free Apple Music – EE is providing customers with six months free Apple Music. Further details on Apple Music from EE are available at www.ee.co.uk/applemusic

Free BT Sport – EE customers can enjoy three months of free access to the BT Sport app

Free EU Roaming – Allowing customers to use their minutes, texts and data allowances across the EU at no extra cost. Customers on 4GEE Max plans can also use their allowances abroad in the USA, Canada, Mexico, New Zealand and Australia

Data caps – EE customers can never go over their data allowance by accident, so they’re always in control of their spending

UK & Ireland call centres – All EE customer calls are answered in the UK and Ireland

WiFi Calling – Allowing customers to make calls and send texts in more places across the UK

Data boost – EE pay monthly mobile customers can boost their EE pay monthly phone plan’s data allowance by 5GB when they take EE Home Broadband

For more details on pricing and data plans, please visit www.ee.co.uk For more details on iPhone please visit www.apple.com

 

Source: EE Newsroom
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See the bigger world beyond. LG V30 Wide Angle Lens.

*Release date, specs, and back cover logo of the LG V30 may vary by country.
*OLED FullVision by LG Display

For more information, visit

LG Mobile Facebook: https://www.facebook.com/LGMobile
LG Mobile Google+: https://plus.google.com/+LGMobile
LG Mobile Instagram: https://www.instagram.com/lgmobileglobal

Source: LG Mobile YouTube
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Twitter: @nokianetworks

The future of autonomous customer care is upon us. By bringing together augmented care, semi-autonomous care, and proactive care, communication service providers (CSPs) will be able to provide the most advanced, efficient, and seamless customer care experience possible.

But what we’ve learned is that CSP contact centers still discover about 70% of the problems that subscribers report to the customer service representatives (CSRs) are Wi-Fi related, which is a daunting challenge. Why, because WiFi is synonymous with “the internet” and for CSPs, Wi-Fi means increasing operational support costs to manage end-user experiences.

What it comes down to, is how proactively customer issues can be addressed before they arise. This may sound far-fetched at first, but in fact there’s a large amount of data available from customer trouble tickets and the network termination devices, modems, home routers and set-top boxes, that can be used to predict service outages or issues, even before they are detected by the customer. This is the basis for predictive analytics. These analytic solutions use algorithms to predict and initiate steps to correct issues before the customer is aware. They can also be applied during the customer interaction with the “digital employee” – Alexa or Facebook Messenger – in real-time, to zero-in on the nature of the issue faster.

Prescriptive analytics takes this one step further, by not only using algorithms to predict possible problems, but also to provide management systems, such as Nokia’s Service Management Platform (SMP), with what they need to swiftly and automatically prevent them.

Employee of the month is the “digital CSR”

As we have discussed in this blog series, this principle is made possible by the power of proactive care bots. These “digital CSRs”, as we like to see them, are the personification of predictive and prescriptive analytics.

Autonomous customer care begins with utilizing the machine learning (ML) and deep learning (DL) algorithms from prescriptive analytics to make CSRs more effiicient. Digital CSRs will continually learn from every call coming into your call center and will provide human CSRs with accurate responses time and time again.

The next step needs to address the majority of customer issues. In fact, by identifying just 20% of the issues — and programming interactive bots to manage them up-front or with the customer directly — CSPs can eliminate up to 80% of inbound help desk calls.

Finally, when bots are programmed to work proactively in detecting network issues, problems can be solved immediately. This “zero-touch” customer care is the best case scenario — when subscribers don’t address service issues because, well,  there are none.

Detection and correction of DSL problems also must be automated to avoid the costly steps of customer calls and manual interventions for fixing broadband service issues. The ability to point to the root-cause and repair loop problems in a proactive rather than reactive manner is key  Typical examples include coping with changing weather, varying loop quality and age, inconsistent indoor wiring, radio interferences and broadband services running on adjacent wire pairs, as well as   other error causing activity like  degraded or intermittent contact, crosstalk or bridge tap. DL techniques that drive the proactive care bots is especially important in such unpredictable DSL environments to help minimize customer complaints and subsequent truck rolls.

Working to make services more efficient through the use of DL techniques and its unique domain expertise, Nokia has built a model that attains a “lift of 70”, meaning that possible issues to the help desk can be predicted with 70x more accuracy. Now that’s a lot of investigative guess work eliminated

The future of customer care is autonomous

Taking the three steps I have discussed in this blog will have a major impact on your business. Through autonomous customer care, CSPs achieve 54% unexpected/above target savings in total support costs on average, not to mention greater customer satisfaction.

Bot technology is creating a new standard for customer care. We have pre-integrated Home and Access Analytics with our Connected Device Platform (CDP) and Service Management Platform (SMP) so that you can use predictions to support automation and actions that optimize the customer experience..

Download our Nokia’s autonomous customer care white paper to learn more.

Visit our Autonomous Customer Care website to learn more about how bot technology can bring your customer care to the next level.

Share your thoughts on this topic by replying below – or join the Twitter discussion with @nokianetworks using #AI #CSPCX #bots

The post 3 steps to autonomous customer care appeared first on Blog | Nokia.

Source: Nokia Networks
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