As an IT professional, I get frustrated when my applications don’t work properly. I can’t imagine how you may feel as an IT service administrator, when faced with more complex IT challenges. You contend with multiple disconnected tools and processes daily. Moreover, organizational silos make it difficult for you to detect, diagnose and resolve issues quickly. You also suffer from manual processes, which increase the risk of human error. All of this leads to stressful fire-fighting. Did you know nearly 70% of your time is spent maintaining existing IT environments?[1] Furthermore, 75% of downtime is caused … READ MORE

Source: Dell Blog
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