While digital transformation has affected all aspects of our lives, retail is among the industries that have seen the greatest impact over the years. We read back in the Fall about how online shopping has led to the closure of over 5,000 stores in the US over the last twelve months. Yet, contrary to the naysayers, I believe that the brick-and-mortar retail store has the potential to survive and thrive. However, business as usual will no longer cut it – retailers must embrace digital transformation in all parts of their business. Customers want easy It’s a … READ MORE