Huawei Unified Communications Solution embraces Smart Airline

Huawei Unified Communications Solution embraces Smart Airline

Safety, efficient operation, and mobile services are the main challenges for airlines in meeting passengers’ demands for a better travel experience. Staying a step ahead of these developments over the long term requires innovative, fully integrated software solutions that enable fast and easy access to information as well as flexible adaptation to changing situations.

Huawei Unified Communications Solution embraces Smart Airline

Huawei focuses on innovative ICT infrastructure to help airlines improve efficiency and provide mobile services. The main solutions include SDN networks, cloud data center platforms, and unified communications.

Huawei Unified Communications Solution

Facing increasingly competition, airlines need to achieve cross-regional, cross-organizational, and individual communication and collaboration. All departments can then be more closely linked to quickly provide products and services to meet customer needs.

Huawei’s Unified Communications Solution integrates multiple media capabilities, including voice, HD video conferencing, content sharing, IP telephony, mobile office, and remote collaboration applications for enterprises of all sizes. The solution helps airlines build an efficient, easy-to-use, and easy-to-manage converged communications system that features high reliability and mobility, convenient collaboration, strong security, and easy integration.

Solution Highlights

• Converged collaboration for more efficient office work: The solution implements full-service integration for efficient communication and integration of HD voice, video, and content for efficient collaboration, and helps enable high-quality communication and close collaboration.

• Added flexibility for mobile work: A mobile client that uses data encryption enables users on the move to access office communications applications conveniently and securely, without compromising information security.

• Comprehensive redundancy and protection for security and reliability: Five protection approaches ensure uninterrupted communication, and multi-level protection secures communications.

• Openness and convergence make businesses more agile: An open platform is provided with standard Software Development Kit (SDK) interfaces, allowing customers to tailor user interfaces and integrate communications capabilities into business processes.

• Intelligent and easy management reduces O&M costs: A lightweight platform simplifies deployment, unified management makes maintenance easier, and smooth expansion protects customer investment.

Case Study : Huawei Helps China Southern Airlines Build Unified Communications Systems

China Southern Airlines Company Limited is the world’s sixth-largest airline measured by passengers carried and Asia’s largest airline in fleet size, revenue and passengers carried. To meet its growing business, China Southern Airlines wanted to meet the following requirements:

• Provide a unified architecture and consistent service standards, functions, and brand image.

• Support expanded use of multimedia and multi-channel access.

Huawei Solution

Huawei provided unified access to ensure smooth services. The carrier-class large-capacity ACD system enables 100 agents at a single bureau to simultaneously handle services and respond to customer requests in a timely way. Powerful CTI middleware supports Huawei’s full-series all-in-one solution that integrates multimedia channels, inbound and outbound calls, and broadband and narrow-band access.

Customer Benefits

• E2E solution: The solution enables excellent compatibility. The platform makes it easy to integrate services, providing open interfaces for various service systems and access for multiple media channels. This solution thus improved customer satisfaction and enhanced the airline’s brand image.

• Carrier-class high reliability: The platform can cope with the surge of voice traffic at peak hours such as before national festivals.

— End —

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Huawei Unified Communications Solution embraces Smart Airline
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Source: Huawei Enterprise Blog